MATTHEWS SERVICES

Because our commitment to our customers extends well beyond the sale, we offer the largest service organization in the cremation industry. We have regional service centers on the east coast, west coast, and in the central states. Trained technicians are available on our service hotline, even after hours and on weekends. Members of our staff are on call to assist you with your service questions.

CREMATION REPAIR

Each of our service technicians is thoroughly trained in cremation repair, and must pass our rigorous exams before they're considered qualified technicians. Our professional service staff has over one hundred years combined experience in servicing cremation equipment, and we repair all makes and models. Ask us about our scheduled maintenance program, to keep your equipment in peak operating condition for extra years of service.

ANNUAL SERVICE PROGRAM

Ask about our annual service program. Our technician will completely service your cremation equipment, including the review of over 32 checkpoints and all necessary adjustments. All refractories in the units are inspected, as well as the stack and overall condition of the crematory, including the cremains processor. Your operators are encouraged to attend and ask questions regarding the equipment and its operation, and each participant will receive a copy of the technician's follow-up report, with recommendations on any problem areas. For more details, call our service sales line toll-free, at 1-800-327-2831.